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Reading the media nowadays, every day we hear more stories about
companies slashing marketing budgets, putting projects on hold and
laying off people.
However, there is a very sound business case to be made for keeping
(or even increasing) marketing/PR spending during an economic downturn,
and here are three reasons why:
Reason #1: In business school, I remember a lecture a professor gave
that was at
the time counterintuitive, but now makes perfect sense. He said that
when times get tough, companies should not be making perfunctory cuts
across the board of 10% to please investors or to improve their bottom
line (net income). While companies may be focusing on their bottom
line by cutting marketing budgets, they are not paying attention to the
top line (revenues). And many of their smart competitors will take
advantage of this situation by not cutting, and thereby gaining share
of voice and increased revenue.
Reason #2: Paid advertising (i.e. media space) is very expensive,
and especially in times of economic uncertainty, there is a more
cost-effective way to reach your target audience - public relations.
Public relations doesn't use paid advertising space so it is much less
expensive and can also carry much more credibility among target
audiences precisely because it isn't paid.
Reason #3: In a recession, customers will hold back on spending
until they feel things are turning around. This will shrink the market
- but the only winners during this time will be those companies that
either happen to sell a product that does well in an economic downturn
(e.g. alcohol, lipstick), those who make a unique product that people
really want or need (e.g. the iPhone, Lipitor), or, in most cases,
those companies that build loyalty with customers by building
relationships with them and by providing value. Relationship-building
is an integral part of public relations and without it, your customers
will forget why they love you. And that will directly impact sales.
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